New Delhi Times

Gaurav Bhatnagar reporting from New Delhi, India

Yup, still supporting Kejriwal. Here’s why.

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Events from the last one week or so have really left a lot of AAP supporters on the mat, with the BJP loyalists pinning them down pretty hard! As if opposing FDI in retail wasn’t enough, Arvind Kejriwal went on to become the first chief minister to sleep on a pavement in protest. Images of Arvind sleeping on the ground in biting cold, by the side of the tyre of his now famous WagonR were surreal. Was this really happening? When a series of events which were completely inconceivable just a month ago happened in a quick succession, it left most of us wondering, what is this guy and his party up to?

As a loyalist, I had to introspect deeply and revisit my position on supporting AAP. There is no justification for supporting what Somnath Bharti did or the language he used subsequently. It must be condemned. But looking beyond the individual, was this a drama being enacted to launch the Lok Sabha campaign? Was AAP and its young ministers finding it impossible to run a real government and hence looking for a way out? Was AAP really the Congress B team? Or BJP’s B team? Was it a team at all or was it a bunch of well meaning, but short sighted activists without a common ideology? Comparisons with Communists, Maoists and Mamta were rife on social media!

Personally, for me, the matter of right or wrong boiled down to only two things – was this a move with an ulterior motive, such as gaining ground for LS elections and second, were they breaking the law in doing what they were doing.

On the first issue of ulterior motives, I am hard pressed to find any. Before the protest started, the AAP was in a pretty comfortable situation. Their quick decisions on power, water and anti corruption helpline had gone well with the people. Their membership drive was gaining momentum with over 1 million members signed by in just three days. Media was talking about them positively and they were definitely overshadowing Modi and Rahul Gandhi  both in terms of mentions and prominence. Arvind had just finished two brilliant interviews with leading media channels which were very well received. A rationalist or a strategist, at this point, would have looked at consolidating the gains, making the right noises and maintaining status quo at least till closer to the general elections.So, there was nothing to gain by starting this unprecedented agitation in biting cold weather on a issue which is very local to the people of Delhi. The Delhi voter was anyway eating out of their hands and its hard to imagine that getting even more support was even possible.

So, I do believe that the agitation was taken up because of a genuine belief that it was the only way to take on a very corrupt system. That this agitation would be termed as anarchist and unconstituional was quite well known to Arvind since the Anna movement had been labeled in a similar manner. In fact, now the stakes were much higher and there was a lot (vote bank) to be lost. Its hard to imagine what ulterior gains they could have envisioned from doing this.

The other issue which bothered me was if this was unconstitutional. There again, irrespective of what the media might be saying, the right to protest is fundamental to our democracy. Just because we have stopped protesting (because Kuch hota to hai nahi) doesn’t mean its wrong. Further, I don’t think there is any law which prohibits a chief minister from going on a protest, as long it is peaceful.

Unfortunately, in all of this, media chose to not discuss the underlying issue at all. The arm chair activists went on and on using big words like anarchy and vigilantism. It really went to a bizarre level when Arnab brought the dictionary with him! But I didn’t hear even one person offer alternate ways to bring in police reform. Apparently the bill to bring police under the state government is languishing since last ten years. If people of the city are fed up due to the lawlessness that exists in connivance with the police, what are they to do? Wait another ten years for the bill to pass? What is going to bring the change? If there are alternate practical ways to bring about this change, the nay sayers must speak up. But till then, lets not get in the way of this man sleeping on the pavement!

Written by gaurav

January 22nd, 2014 at 12:43 pm

Posted in India

The startup called AAP – How Arvind Kejriwal is disrupting the political landscape

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Arvind Kejriwal is the quintessential startup founder. No funding, no backing and lots of naivety. An IIT-ian by education, an income tax officer in his last job, he is a much braver and bolder version of most of us tech entrepreneurs. When I had left a comfortable job at Microsoft in the US to return back to India to start a company, I had felt smugly brave about my move. I agonized months on the decision and worried about all that could go wrong. Anybody who has ever left a job to start a company would know what I am talking about.

Now, lets look at what Arvind has gotten himself in to. He has left a very lucrative job for a startup that has almost no chance of success. If 1 out of 10 tech startups succeed, then till date, there is not even one political party since independence which has succeeded without invoking religion or caste. No VC (read: corporate house or business) would dare to fund this startup – I mean, what is the exit plan? And certainly, no other political party would want to form an alliance with it – mergers and acquisitions require synergy, an unlikely possibility for a party with no religion or caste based vote bank and fighting corruption as its key agenda.

So here we have a new startup addressing a market of 1.25 billion people with no funding, no precedents of success, no exit plan and a founder who has no prior experience in this business of politics. Are they going to succeed?

Just like Microsoft in the early 80s, or Google in the late 90s or Facebook in mid-2000s, sometimes startups succeed despite all odds. Often, it is a combination of a right market conditions, disruptive ideas and a maverick founder who has such conviction in his beliefs that the whole universe conspires to make him succeed. AAP might just be in such a position.

What does AAP stand for and why we should care?

For me, AAP has two fundamental promises to make, should they be in a position to form a government. First, they are committed to introducing and passing the Lokpal bill for Delhi within 15 days of forming a government. Its a time bound specific promise with little scope for ambiguity. This bill will bring lot more accountability in the government functioning and will act as a major deterrent to rampant corruption that is currently prevalent.

Second, they promise a form of governance, which leaves most decisions on public spending and local governances in the hands of the electorate. This would include prioritizing and approving public expenditures, selection of vendors and even the ability to block payments to contractors for unsatisfactorily completed jobs. The modus operandi for this still needs to worked out but in principle, the idea is to make democratic decision making an on going process, as against the once in five year vote that it is today.

What AAP is promising is systemic change. It is promising that if it forms the government, it would use the opportunity to curtail its own powers. It would ensure that no future governments have a chance to exploit the system like they have in the past. This is why these elections are so important. If AAP can form a government even just once, the changes that they promise would ensure better governance in the future irrespective of which party comes to power.

How is AAP different?

In the space in which this startup is playing, it is easy to be different, because, well, all other political parties are the same! AAP is different because it is open, democratic and simply following the law. They accept no cash donations without receipt and each and every donor is promptly listed on their website. Candidates for each constituency are selected by people from that area. AAP promises that none of their candidates has a criminal record, and if such a fact should come to light before elections, AAP would leave a seat vacant but not field a tainted candidate. AAP doesn’t allow two members from the same family to contest elections of be part of the executive committee.

Their boldness is refreshing. When Arvind is raising funds, he asks for them unabashedly. When AAP conducts an opinion poll, they leave the raw data on their website. When they are shortlisting candidates, they leave their profiles on their website – open to public comments. Most importantly, Arvind himself is standing against the toughest opponent of all – the CM of Delhi. It takes a lot of courage to do that because the chances of losing such an election would be very real.

The AAP marketing plan is innovative – the kind of innovation that only total lack of money can spur. They put their banners on auto rickshaws for visibility – free of cost. AAP volunteers stand on major intersections holding large banners by hand for hours at length. AAP has over 7000 volunteers who are doing door to door campaigning. AAP will cover every single household in Delhi before the elections. This sort of grassroots effort is impossible to mobilize for large political parties with their hierarchical structures. On the voting day, AAP volunteers will make sure that Delhi has a higher voter turnout because, by going door to door, they know their supporters intimately and will bring them out to vote.

This is a classic case of a market where the customer preferences have changed but the large incumbents are so far removed from their customers that they have no idea. India’s demographic has changed drastically from the mid-90s when the current political leaders found their respective niches. Today, the country is much younger, much more aspirational and much more secular. AAP is betting on the voter base which is thirsting for change. A market need which no large party can fulfill because of its size and the skeletons in its own cupboards.

Are they really going to win – or are we betting on the wrong horse?

AAP has a very real chance in the upcoming elections. Several circumstances have come together to make this possible. First, the ruling Congress party has lost confidence of people completely. I don’t think this requires much elaboration. Secondly, BJP, having been out of power in Delhi for more than a decade, doesn’t seem to have a differentiated agenda or young leaders to bank on. Delhi has historically seen very low voter turnouts – as low as 45%. That meant, that to win a majority, just 22% of vote would suffice. This time is going to be different. Young people are raring to vote. If there is an increased voter turnout, most of that would go to AAP.

So, while the party is less than a year old, they can’t be written off. They will for sure get enough seats to form a formidable opposition, and with just a little bit of luck, even form the next government in Delhi.

Help them, even if you support Modi for 2014.

We keep asking when, if ever, is India going to produce the next Google or Facebook. Well, here is our best chance. Lets help create this startup which would unseat the behemoths of its space. A disruption so huge that it would impact over a billion people, and forever change the course of world’s largest democracy. AAP must win Delhi for India’s sake. You may support Modi or whoever else for 2014 Lok Sabha elections – but what happens in Delhi in 2013 is going to set the course for 2014. People’s belief in the democratic system must be restored for them to come out and vote in large numbers. Delhi needs to set that example.

Every small contribution in money, kind or time helps. Think of it as being an angel investor in a young promising startup. Think of it as a a contribution to your mother land.

Click here to donate to the Aam Aadmi Party.

JAI HIND!

Written by gaurav

September 23rd, 2013 at 4:09 pm

What an idea, sir ji?

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That ideas are worth nothing without good execution is well demonstrated from this true story from way back in 2005. In a span of a few months, I independently came across the same compelling idea thrice.

The first time was while visiting the Bay Area, when I met my friend Sorav (now professor of computer science at IIT Delhi) at Stanford. Sorav and his buddies at Stanford had a kind of a startup club which met weekly to discuss new prospective business ideas. The week I was there, I got invited to that meeting. The idea that got discussed was of to develop a group messaging sms service. It was supposed to be like the yahoo groups of mobile phones so you could send out an sms and it would reach all your friends who could continue a group conversation using SMS. The idea excited everybody and I think we even continued to discuss it when I got back to India. But that was the end of it.

I heard something similar a second time when I met Saad around mid-2005. Saad and I had connected with each other via our blogs and decided to catch up and brainstorm ideas (in those days, Saad actually used to carry around a brainstorming kit, don’t know if he still has it!). Anyway, the idea was to see what we could do together. Saad mentioned that it would be cool if there was a way to share stuff in real time with rest of the world using the mobile phone. The specific example that Saad gave was, to quote him loosely, “Imagine if I could take a photograph of this room with my phone, and send out a message saying where I was, with whom and what we were doing”.  It was supposed to be like a real time blog. The scenarios we discussed were sporting events or other situations where it would be cool or useful to be able to let the world know where we were and what we were doing. Both of us thought it was a really neat idea but nothing came out of it.

The third time I heard something similar was from Alok. We were discussing social networks and Alok mentioned that he felt that a mobile based social network would have lot of potential. After all, everybody’s social graph already exists in their phone book and leveraging that an interesting social networking concept could be developed. Once more, the idea sounded appealing but nothing came out of it.

Note that none of the three situations above were just drawing room conversations. I was in the business of building web based software and actively scouting for ideas. Technically, we could have actually accomplished what we had discussed and in fact a team already existed that could have executed any of these ideas. And of course, this was much before twitter came in to existence or became popular. All the three ideas above were similar to what twitter enabled eventually. The fact that I alone came across this idea thrice in that short span of time just shows that hundreds of people must have gone through a similar thought process at that time. It was obvious that mobile based social interactions were the next big thing. And yet, only one twitter emerged out of it.

So, the moral of the story is that if we could get a penny for our ideas, we would all be millionaires! We often give too much importance or credit for a good idea. But the real test lies in executing an idea, taking it to the market, refining it and building it into a success.

Oh, by the way, did I tell you that youtube was also my idea? ;-)

Written by gaurav

September 27th, 2010 at 1:00 am

The worst type of business model – and how to avoid it

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Let me explain the worst kind of business you can get in to. I have been through some not-so-perfect business models myself so I can say I have some insight in to this topic. There are three factors that typically describe a business:

1. How much does it cost for me to sign up a customer (cost of customer acquisition)?

2. How much does this customer pay for my products/services (pricing)?

3. How much will it cost to service this customer ?

Looking at the three factors above, its easy to figure out what would be the worst type of business model. It would be a business where signing up a new customer takes lot of time and money, the customer pays little for the services offered and finally it takes a really long time (and money) to actually service the customer.

Now this might look obvious, but it is worth mentioning because most companies actually fall in to this model doing business. This happens as we often look at the above three factors in isolation. The mindset in a startup is that “we need customers at any cost and we got to keep them happy because then they will give repeat business and also refer us to other prospects eventually leading to profitability and success”. In theory, it is practical. In practice, it is often not so simple!

Most companies start out by offering competitive pricing on their products. This is the easiest way to sell because pricing is a quantitative measure and all other things being equal (or too difficult to judge on), customers will choose the cheapest.  At this point, two things can happen – your product has no takers even at a lower price point which is the end of story right there, or you end up signing customers and actually generate revenue. If the latter happens, then you have at your hands the task of servicing  these customers but within limited resources since you are selling cheap. Now, again two things can happen – either you screw up on delivering to these customers which is the end of story right there, or you do manage to service them albeit with a lower margin. The side effect of having started selling at a lower price point is that you can never increase your pricing (worst, you even got your competitors to bring their pricing down!). So now you have a real business which has products, customers, revenues and possibly even profits. The profits are likely small in quantum because the margin per customer is low. So to become a big business, you need lots of customers, or in other words, you need to scale up. Now once more, two things can happen – either you will not manage to sign up large number of customers because your pricing was so low that it left no room for investing in to growth, in which case congratulations, you just ended up with the worst type of business model OR you might actually manage to sign up a huge number of customers. If the latter happens, you would be facing the final test – does your product or service scale up along with the growing customer base? Now, for the last time, two things can happen – your product doesn’t scale up and you end up with unhappy customers forcing you to further lower your pricing leading to ending up with the worst type of business model OR your product does indeed scale up and you end up with lots and lots of happy customers and the best type of business model!

The moral of the story is that it takes only one step in the wrong direction to start with an excellent business plan and end up with the worst kind of business model. From my own lessons, I think we must answer these three fundamental questions before venturing in to any new business:

1. Will the cost of acquiring a new customer increase, decrease or stay the same as our customer base grows?

2. Will the cost of servicing a customer decrease as the number of customers increase?

3. Will there be enough number of potential customers out there to enable us to achieve scale (should the above two questions have favorable answers)?

Written by gaurav

September 20th, 2010 at 12:57 am

Idle entrepreneurs are successful entrepreneurs!

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Five years ago, when I was a newbie entrepreneur (and in mid-20s as against in early 30s!), I thrived in “being busy”. Late nights in office used to be a benchmark of how well we must be doing as a company. I think I might have even sneered at some of the more wisened business owner friends who actually went home by 7 and didn’t shy away from delegating work. But for the cowboy entrepreneur inside me, “delegating” was a four letter word. “Those who can do, those who can’t delegate”, went the saying.

Well, five years down the road, I have a lot more grey hair and I hope a little more insight. Between all our businesses, there are over 300 people. We operate in two geographies (Middle-east being the the other one) and work on a very diverse set of technologies (travel technology, web 2.0, publishing workflows, mobile applications, .NET, php etc). I guess TBO doesn’t even qualify as a startup anymore!

That sounds exciting, and it is! So where is the problem? Well, my problem is that I have no time to think. As our businesses have grown, I have ended up with so much operational clutter on my desk, that each day is a constant battle against time. On any given day, I get over 300 genuine emails (over 2500 notification and system alert emails excluded) which require almost immediate response. I run out the battery on my blackberry with out fail by 6 PM. I go and up down approximately 600 stairs during the day (the only exercise I get, by the way). I clock about 200 KM of travel for meetings (excluding home to office and back) within the city in a week. I travel domestically about once a month and internationally about once in 45 days.

So, when I say I have no time to think, I mean it very literally. All my working hours go in reacting to email, answering the phone, handling crises, meeting customers and managing employees. All of this is important work and in a way this is what has contributed to our growth and success so far. But over the last few months I have realized that genuine innovation or groundbreaking stuff can not happen if the promoters of the company are just heads down in work all the time. I have been fortunate to have closely observed a few very successful and experienced entrepreneurs. All of them have a common trait – they have time! It sounds counter-intuitive but the fact is that these people have plenty of open slots on their calendar. They actually spend this time thinking, reading, observing and meeting new people. I am quite sure this is in fact the reason that they have been so successful in their businesses!

Time management is perhaps the most important factor building a successful enterprise. It is essential for leaders in a company to be able to set aside time to just stop, observe and see where the company is heading. Strategic decisions can be made only when day to day distractions are taken away. While I have realized this fact, I am still grappling with how to get out of the rut. Any thoughts or suggestions on how you manage your time would be most welcome!

Written by gaurav

September 12th, 2010 at 12:51 am

TiECon Delhi 2008

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TiEcon Delhi 2008 scheduled from October 22nd -24th is shaping up to be one of the most exciting events on the TiE Delhi calendar both in terms of scale ‘of the event and the rare opportunity to hear, interact and connect with industry leaders, entrepreneurs, investors, policy makers and academia.
TiECon is the one conference that I attend every year. I have had a very good time networking at TiE events and conferences. This is one conference which has a fairly equal mix of highly respected industry veterans, established VCs and new and wannabe entrepreneurs. I have made associations at TiECon which have lasted ever since and also generated business. So this is a must-attend conference for anybody in Delhi who is serious about entrepreneurship.
More information available at http://www.tiecondelhi2008.org. Hope to see you there!

Written by gaurav

October 21st, 2008 at 8:58 am

Posted in My Company

Writing a book

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Writing a book has been on my “TO-DO” list for several years. Perhaps because I am myself an avid reader, I have immense fascination with books and what goes in to writing them. My guess is that it takes lot of patience, perseverance and planning to write a decent book! I recently read the 700 page long “India after Gandhi” and it left me in complete awe of the author Ram Chandra Guha!
I have probably written a book’s worth of content in this blog itself. Yet, I have always considered writing an actual “book” as something different from just writing a bunch of disconnected articles. There has always been an inertia in my mind whenever I have contemplated writing an actual book. This inertia inevitable overpowers the desire to write!
However, just a few days back, I had a sudden realization – writing a book and getting it published are two distinct activities. In fact, simply writing a book has no entry barriers – nobody can stop you from doing that. Of course, getting it published is a different ball game. For that, you need to have credentials, good writing capabilities and at least one publisher who feels he can make money publishing your book. You also need to worry about cover design, promotions etc. But writing a book is just that – writing and nothing more.
So, I have decided that I shall write. Since I have already written a lot about entrepreneurship on this blog, my topic of choice would remain that. I don’t know how far I will go in the process, but I will be happy if I can churn out a couple of hundred pages over the next 6-8 months!
If you have written a book before, then I will be grateful if I can get some tips from you. If you would like to help me by reviewing drafts, then please do let me know. I can be contacted at gauravbhatnagar at gmail dot com.

Written by gaurav

October 19th, 2008 at 12:57 pm

Posted in General

Introducing Cuisine Check

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Logo 1.bmp
Good news for all the food lovers in Delhi! Palak has recently launched her first internet venture – Cuisine Check.
Cuisine Check is a website dedicated to listing and reviewing food and entertainment options across all major Indian cities. Starting with Delhi/NCR, the website will allow the users to search and find several thousand restaurants, night clubs, bars, chaat stalls and caterers. The site features menus, photos, budgets for most big and small restaurants in the city. You can also look for the upcoming events happening around Delhi and NCR.
The idea came about from our own inability to find good eating out options in Delhi. Even though there are thousands of restaurants and night clubs in Delhi, there is no central place to go and find more information about them. Most of us end up depending on word of mouth recommendations of our friends. The hope is that Cuisine Check will solve this problem and will become an authoritative source of information on anything and everything related to food, eating out and entertainment.
You might notice that the site seems to be a mix of web 1.0 and web 2.0. So while there is use of UGC through user reviews and ratings, some other things like AJAX or web 2.0-ish UIs are missing. The idea was to keep the site functional and simple to use. Focus has been on providing an efficient search – hence the city has been divided in to several regions and localities to ensure granularity in search results.
Do check out www.cuisinecheck.in and send back your comments and feedback.

Written by gaurav

October 16th, 2008 at 11:32 pm

Posted in India

Our generation’s first reality check!

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The current global financial crisis is our generation’s first brush with “reality”. Growing up in 90s, we read, heard and saw the great Indian dream coming true. We saw the cable TV revolution happen in front of our eyes. We stood in long queues to buy our first Mc-burgers and we ordered our first pizzas on the phone. We saw our elders jubliantly discuss the stock market which could only go in one direction – up! We read in newspapers about the fat pay checks the new “MNCs” were offering to kids fresh out of college. While ourselves in college, we learnt about this place called “Silicon Valley” which was apparently dominated by the Indians and “every third company there was started by an Indian”. Yes there was minor blip of a “dot com bubble” but we quickly forgot about it as we ourselves joined the hordes of young educated Indians who were going to shape the future of the country.
Life was good. In contrast to the socialist 60s, 70s and 80s, 90s and the current decade were all about capitalism. Capitalism brought with itself growth, oppurtunities and wealth. In terms of making money, the new generation started where their parents used to retire. So, in the context of all this, the current financial crisis and the breakdown of large captialistic economies can only leave the likes of myself confused and bewildered.
But having said that, I feel almost thankful that this crisis happened when it did. As the first generation that grew up wearing rose colored glasses, we are still young and nimble to adapt ourselves. Had the utopia of past 15 years lasted another 10 years, a lot of us might have found ourselves too entrenched to dig ourselves out. Secondly, the shake up of the financial world is likely to create a recession like environment for at least the next couple of years. This will be a great time to build new companies. This will be an excellent time to identify and recruit top notch talent at reasonable costs. While raising capital for new ventures will certainly be hard, it might actually get easier to raise money for existing businesses that are relatively safe and established.
Personally, now more than ever, I feel thankful that Tekriti is a cash flow positive business. Our choice of starting with a core services business was, in retrospect, very much correct. Our conscious decision to focus more on domestic business should help us in these times. For companies that are cash flow negative and will need to raise money to survive, things are going to be very hard. This turn of events is completely unexpected and almost no business could have foreseen it or be prepared for it. So, as all of us gear up for the things to come, I only hope that this down turn will not dampen the entrepreneurial spirit that has just started to grow in our country!

Written by gaurav

October 16th, 2008 at 7:28 am

Posted in India,My Company

iPhone 3G to cost an arm and a leg?

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If Tech2 is to be believed, then my plans of retiring my good old N70 might have to be shelved. I have been waiting for the iPhone to launch in India for a while now but at at a reported price of Rs. 31,000 it is simply not worth it. I find it hard to believe that a product that sells for $200 in the US (with a phone plan) would cost 4 times more over here. If that indeed turns out to be true, then shame of Airtel and Vodafone for not coming up with a better price plan. I am pretty sure that the device will come with a service provider lock in. In the US and elsewhere, service providers usually give steep discounts on the price of the device in such situations because it effectively binds the customer to them for a long period of time. However, it looks like that the Indian service providers want to have their cake and eat it too!

Written by gaurav

August 19th, 2008 at 7:43 am

Posted in India